Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

Last updated: January 2025

Data Protection

We implement robust security measures to protect your personal information and comply with UK data protection laws.

Transparency

We're transparent about what data we collect, how we use it, and who we share it with.

Your Rights

You have full control over your personal data, including the right to access, correct, or delete it.

Information We Collect

Information You Provide

  • Contact information when you submit practice listings or contact us
  • Professional credentials and practice details for directory listings
  • Feedback and communications you send to us

Information We Collect Automatically

  • Website usage data and analytics (anonymized)
  • Device and browser information
  • IP address and general location data
  • Cookies and similar tracking technologies
How We Use Your Information

We use the information we collect to:

  • Provide and maintain our directory service
  • Process and display practice listings
  • Respond to your inquiries and provide customer support
  • Improve our website and services
  • Send important updates about our service (with your consent)
  • Comply with legal obligations
Information Sharing

We do not sell your personal information. We may share information in these limited circumstances:

  • Public Directory: Practice information is displayed publicly as part of our directory service
  • Service Providers: With trusted third parties who help us operate our website
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, sale, or transfer of assets
Data Security

We implement appropriate security measures to protect your information:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Limited access to personal information on a need-to-know basis
  • Secure hosting and data storage practices
Your Rights

Under UK data protection law, you have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Rectification: Ask us to correct inaccurate or incomplete information
  • Erasure: Request deletion of your personal information
  • Portability: Receive your data in a structured, machine-readable format
  • Object: Object to processing of your personal information
  • Restrict: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information below.

Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve our website performance and user experience

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Practice listings remain active until removed by the practitioner or if we determine they are no longer accurate.

Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Questions About Privacy?

If you have questions about this privacy policy or how we handle your personal information, please contact us.